Tips!
Here you will find various information that may be good to know.
When you book an activity/tour/course with us, the terms below will be part of the agreement you accept. Ræin AS is an adventure company that offers package tours and is required by the Package Travel Act and associated regulations to be a member of the Travel Guarantee Fund under Norwegian law.
§1. General information
Ræin is a guide company located in Tafjord, Norway. We offer both organized and customized experiences in Sunnmøre and Romsdalen, with a high focus on safety and the individual guest. We will always do our best to offer a product that is sustainable for both nature and the local population. We can therefore guarantee that a trip with us is always set up to create the best experience for our guests, without degrading either nature or local communities.
All our guides are certified within the given specialty/activity and have completed a first aid course within the last 3 years. All our guides must be either Norwegian mountaineering association certified (NF), IFMGA, Norwegian Paddle Association (NPF) to lead activities involving specific skills. In addition to practical skills, we value personal skills and local knowledge about Norwegian traditions, cultures and habits.
§2. Booking
All bookings must be made via our online booking system at www.raein.no, via email kontakt@raein.no or via phone +47 70 23 99 01. All bookings are binding, and the deposit will vary based on the total cost of the tours/activities. Our terms and conditions, as well as activity-specific safety rules, are automatically accepted when you book a tour/activity with us.
§3. Payment
Payment is primarily made through our online booking system via Nets. We do accept VISA, Mastercard and VIPPS. Invoice can be arranged on request.
All payments are due no later than 30 days before departure.
Larger payments can be split up on request.
§4. Cancellation
All cancellations must be sent to kontakt@raein.no, and are valid from the date received.
Cancellation within 24 hours after reservation/booking: full refund minus 450 NOK in admin fee.
Cancellation later than 24 hours after booking: 75% refund.
Cancellation between 59 and 30 days prior to departure: 50% of the total price is refunded.
Cancellations shorter than 29 days prior to departure: no refund.
§5. Changes to the itinerary
Please contact us via email if you wish to change your booking. We will always try to accommodate our guests' requests but cannot always guarantee. Changes to the itinerary will incur an administration fee of 450 NOK.
§6. Changes before departure
We will always do our best to follow the itinerary, but we know that sudden changes in transport, activities, accommodation, or other circumstances may occur. If there are any changes to the itinerary, we will update the website and our customers as soon as possible. We know that nature always has the last word. Flexibility is therefore a key to good experiences. Your safety is our main concern. Our guides and the office may therefore make changes to the itinerary for safety reasons.
If the changes are too great from the original itinerary, the participant can terminate the agreement with Ræin AS. This notice must be sent by e-mail in reasonable time to kontakt@raein.no.
§7. Participants under 18 years of age
Participants under the age of 18 need written permission from a responsible person before participating in our tours/courses/activities. Participants under the age of 16 must be accompanied by a responsible person/adult on most trips.
§8. Minimum number of participants
Fixed departures require a minimum number of participants. In this case, Ræin AS may cancel the departure within a reasonable time if there are not enough participants. Registered participants will be offered to postpone/move their reservation or be refunded the total cost of the tour. If participants wish to carry out the tour with a lower number of participants, Ræin AS will give a new offer to registered clients which can either accept or decline the new offer.
§9. Participant's responsibility on the tour
Our qualified guides will always focus on your safety, and we therefore strongly recommend that you follow the instructions. If you are responsible for creating unpleasant incidents on tour, you may be told to cancel the tour by Ræin AS. If you cancel the tour for personal reasons, the extra cost will be charged to the participant. On our tours it is not allowed to be intoxicated during activities and you are responsible for informing Ræin AS or the guide about vital health problems and medical use. Participants are responsible for ensuring that their accident and travel insurance covers the activity we carry out. You participate at your own risk, and should an unforeseen accident or illness occur, neither the company nor our guides can be held responsible. Insurance documents must be included in the trip. Participants are responsible for replacing rental equipment damaged due to irresponsible behavior.
§10. Our responsibility
We promise to carry out the tour according to the tour plan as far as possible. At the same time, it is important to note that nature always has the last word.
Should changes be made to the plan, we promise to find alternatives as close to the original plan as possible (see more about changes to the tour plan in a separate section).
Ræin is not responsible for losses and unforeseen situations beyond our control. If we cancel the tour more than 30 days before departure, you as a guest will receive a full refund.
§11. What is included?
All our tours have different agendas, and we therefore specify what is included in the price of the different tour descriptions. In general, none of our tours include travel costs to / from the tour/activity, fees for entering Norway, alcoholic beverages, food other than scheduled meals, accident, and travel insurance. The itinerary/program explains what is included.
§12. Disputes
If you notice any deviations from the tour plan, you must tell the guide as soon as possible. Complaints after the end of the activity must be sent to kontakt@raein.no within 7 days after the end of the tour. If disagreements arise between Ræin AS and a customer, Norwegian laws are followed.
The safety precaution mentioned below is part of the agreement when exploring with us. It is the participant's responsibility to read and follow these rules when joining an activity. Ræin has safety as a primary focus, and will always plan and execute with a safety in mind.
Remember that there is always a risk of injuries/mishaps/accidents on tours out in nature. The guide has the main responsibility for the group, and can therefore adapt the tour according to the conditions and the guests to reduce risk. You participate at your own risk, and we cannot be held responsible for accidents or loss/damage to equipment if you do not follow our instructions.
We take photos that may be used in marketing – please let us know if you do not want to be included in photos.
As a participant you are co-responsible for both your own and others safety. Its therefore important that you know our guidelines for participating:
Pay attention during safety- and equipment introductions.
Follow the guide's instructions at all times.
Stay together with the group (unless you have been instructed otherwise) and respect others.
Minors (under 18) need parental approval for any activities.
Inform us about illnesses or other physical challenges before the activity. This is mandatory, and includes the use of medications and allergies.
Zero tolerance for participants that are influenced by alcohol or other intoxicating substances.
Be sure you have packed according to recommended package list, and dress for the weather/temperature
If you damage borrowed equipment, you must replace it.
The guide/instructor can always deny someone to participate if any of the above factors are present.
Below you will find activity specific rules to the different activities we provide. Remember that these rules are a part of your booking terms when exploring with us.
Our guests and employees wellness is important to us, and it is therefore important to us that you stay home if you have any symptoms or signs of illness and/or infectious diseases/virus. We recommend all our guest to check if the travel insurance covers financial loss if you get ill during your travels.
All our tours and activities follow national guidelines for infection control.
We at Ræin AS are committed to ensuring you feel safe when using our services. This Privacy Policy informs you about why and how we process your personal data when you book an activity, visit our website, receive our newsletters, and other communication. The storage (§19 of the Norwegian Personal Data Act) and processing (§ 18.1. subsection of the Norwegian Personal Data Act) of your personal data are in accordance with current legal requirements, to ensure privacy and data security.
How do we use collected data during a purchase? The purpose of collecting personal data is to process your bookings and take care of your safety. In order for you to use our booking service, delivered by Bilberry AS or Flake AS (Tafjord Sauna), we require the following basic information: name, address, date of birth, phone number, and email. We must know your age to comply with the age requirements for our activities. We also ask about health challenges and allergies if this may be relevant to your safety during participation in an activity.
In addition, we store details related to your booking, such as the time of the activity's execution and which activity you are participating in. Only administration and the relevant guide have access to your personal data. Your order history is also stored.
This information is used exclusively to deliver the best possible service to you. We store your personal data for as long as you have completed a purchase or received an offer from us. Your rights: If you wish to have your personal data deleted from our systems, you can contact us. Sharing of personal data with third parties: Ræin AS will not disclose your personal data to third parties without your consent.
How do we handle your payment information? When you book an activity with us, only necessary information is stored to carry out transactions with our payment provider Nets. Nets adheres to the international PCI standard and stores your payment information securely and responsibly. Transaction details are stored with Nets, but not your card details. If you use Vipps as a payment method, this will also be processed via Nets as the payment provider.
Newsletter Cookies Existing Ræin customers may receive newsletters. If you have not made any purchases from us, you can give your consent on our website. We will then use your personal data to send you newsletters and special offers. You can unsubscribe from our newsletters at any time, and we will then store your personal data to prevent you from receiving future newsletters and special offers. This is to comply with §15 of the Norwegian marketing legislation.
How do we use Cookies, Google Analytics, and Google Tag Manager? Via Google Analytics, we register your IP address to map movements and patterns on our website. Google Analytics uses a tracking code via Google Tag Manager that anonymizes your IP address before information is stored and processed by Google Analytics. In this way, the cookies do not give us any connection between how you use the website and you as an individual. The purpose of the tracking is to give us an overview of which pages are frequently visited, how long our customers spend on the various pages, which browser they use, and where in the world our users come from. Furthermore, we use the information in the development of our services and to improve the user experience on our website.
How can you manage cookies in your browser? www.nettvett.no provides you with more information on safer use of the internet. Here you can also learn how to set your browser to accept/reject cookies.
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